Shipping Policy
Our Shipping Policy was last updated on [Current Date, e.g., January 14, 2026].
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.Definitions
For the purposes of this Shipping Policy:- ”Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Hong Kong Oxylife International Technology Co., Limited.
- ”Goods” refers to the items offered for sale on the Service.
- ”Orders” means a request by You to purchase Goods from Us.
- ”Service” refers to the Website.
- ”Website” refers to Apolleum Store, accessible from https://www.apolleum.com/
- ”You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at Apolleum Store. The following terms and conditions constitute our Shipping Policy.
Global Shipping Policy
Shipment Processing Times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email.Shipping Destinations & Methods
Apolleum Store is committed to providing a seamless global shopping experience. We ship to addresses in the United States, U.S. Territories, APO/FPO/DPO addresses, and most countries and regions worldwide. Shipping charges and available methods for Your Order will be calculated and displayed at checkout.Key Services:
- Global Standard Shipping: Orders are typically shipped via reliable tax-inclusive small parcel express services. The shipping cost displayed at checkout is often all-inclusive for standard delivery to your destination.
- Overnight Delivery: Expedited shipping options are available for select destinations, including the continental United States.
Delivery Estimates
Delivery times vary depending on the destination:- Domestic (U.S.): Typically 7-15 business days.
- International: Typically 7-30 business days, depending on the destination and customs processing.
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation Email once Your Order has shipped, containing your tracking number(s). The tracking information will generally become active within 24 hours.Customs, Duties, and Taxes
For international orders shipped under our standard “tax-inclusive” service, applicable import duties and taxes are typically calculated and included in your final charge at checkout. You should not face additional fees upon delivery for these qualifying orders. Please note: For some destinations or under specific circumstances, additional local charges may rarely be applied as determined by local authorities, for which the customer would be responsible. Apolleum Store is not liable for these fees.Damages
Apolleum Store is not liable for any products damaged or lost during shipping. If You receive Your Order in a damaged condition, please contact the shipment carrier directly to file a claim. Please save all packaging materials and the damaged goods before filing a claim. You can also contact us for assistance in making a claim against the transportation company.Contact Us
If you have any questions about this Shipping Policy, You can contact Us:- By visiting the contact page on our website: https://www.apolleum.com/contact/
By sending us an email: [email protected]
Or contact our website’s WhatsApp online customer service.